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Privacy policy: ​

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Your privacy is of the utmost importance to us. We are committed to protecting your personal information and ensuring that your experience with us is safe and secure. Please review our privacy policy below:

Information Collection

We collect personal information, such as your name, email address, mobile number, and delivery address, solely for the purpose of providing and improving our services.
 

Use of Information

The personal information you provide will only be used to:

  • Process your orders and facilitate deliveries.

  • Communicate with you about your orders, account, and our services.
     

Marketing Communications

We may use your email address to send you marketing materials and promotions related to our services. You have the option to opt-out of these communications at any time.
 

Information Sharing and Selling

We do not share, sell, rent, or trade any of your personal information with third parties. Your information is strictly confidential and will only be used by Big Bear Takeout for the purposes stated above.

We do not share your mobile information with third parties for marketing purposes.
 

Consumer Choices and Opt-Out

To opt out of future communications:

  • Click the unsubscribe link in any of our emails.

  • Contact us at info@bigbeartakeout.com to request removal from our messaging list.
     

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
 

Privacy Concerns and Contact Information

For any questions or concerns regarding your privacy, please contact us:

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Any changes will be posted on our website, and we encourage you to review our privacy policy periodically.

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Terms and conditions
 

Delivery Times & Order Policy

  • Delivery times are subject to change. The quoted times are estimates only and are not guaranteed. Refunds will not be issued for order delays.

  • Orders that have already been started by the restaurant cannot be canceled.

  • If your order arrives incorrect or incomplete, please contact us immediately so that we can either:
    A) Refund you for the incorrect items OR
    B) Send the correct items to you.
     

Multiple Restaurant Orders

  • Only one restaurant per order will be honored, as each restaurant has its own delivery charge.

  • If you order from multiple restaurants, we will:

    1. Contact you to determine which restaurant and items you wish to keep.

    2. If you choose to keep all items, separate delivery charges will apply. Please note that each restaurant has its own wait time.

    3. If we are unable to reach you, we will proceed with the restaurant that has the most items in your order and refund the remaining portion.
       

Order Accuracy

  • You are responsible for ensuring that your order is placed correctly. Mistakes made by user error will not be honored or refunded.

  • If you need assistance when placing an order, please contact us before finalizing your purchase.
     

Messaging & Communication Policy

  • Users may receive promotional, informational, and marketing messages related to Big Bear Takeout services.

  • Messages will be sent weekly, but frequency may vary based on promotions, order updates, and service notifications.

  • Message and data rates may apply.
     

Opt-Out & Support

  • To stop receiving messages, text STOP at any time.

  • For assistance, text HELP or contact us at:

We appreciate your business and look forward to serving you!

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